Question 20
After applying Multi-Why analysis to identify the deeper problem, which of the following steps should be taken next?
1. Verify the correctness of your Multi-Why analysis through data or consultation with customers or experts.
2. Select each of the Multi-Why levels and analyze it further using a conflict of interest approach. Select the correct option:
Only step 1
Only step 2
Both step 1 and step 2
Neither step 1 nor step 2