Question 19
In Karmic Design Thinking, when using Multi-Why analysis with real customers or target users, what approach should be taken?
Identify and prioritize key problems from the customer’s perspective to focus on.
Apply the Multi-Why analysis to every problem identified during the Empathize phase, regardless of priority.
Use insights from possible solutions to filter out less relevant issues before applying Multi-Why analysis.
Make assumptions about potential answers to Multi-Why questions to quickly arrive at a conflict of interest.