SPG End Term: 21 December 2025 (September 2025 term)

[10 Cs of Teamwork] An AI product team is developing a new chatbot feature involving data pipelines, model tuning, and front-end integration. Two managers adopt different working styles: Aanchal, the project manager, ensures the team converges on requirements during initial planning meetings. She then divides responsibilities, assigns clear deliverables and timelines, and expects members to work independently on their tasks. Progress is tracked through structured weekly updates to align outputs. 1. Akshay, another manager, engages the user experience designer and engineers in an ongoing iterative process. The team frequently brainstorms ideas together, refines solutions jointly, and addresses challenges in real time to improve chatbot personalization. What best describes the difference between the two approaches? 2.

[Listening] During a performance review, Piush, a team lead, encourages his team members to elaborate on concerns by asking open-ended questions, paraphrases the employee’s points to confirm understanding, observes their non-verbal cues and invites further clarification before responding. Which listening approach is Piush demonstrating?