Question 18
What does Prof. Bala Ramadurai suggest when it comes to the application of Multi-why analysis?
Pick the most important How Might We question from the customer’s point ofview
Apply Multi Why on all problems and HMWs that we generate duringEmpathize phase
Ask why the customer still faces the problem and identify whether they aregaining something from it, eg. XP points
Make assumptions on the answers of the possible Multi-Why and navigate theseries of questions so you narrow down to a solution