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Design Thinking for Data-Driven App Development · Quiz 2 · 16 Aug 2026 · May 2026 term

Question 24: [AssistAI] Following the analysis in previous question 2…

Question 24

+2 marksOne correct option

Answer the given subquestions from 23 to 27 based on the scenario given below:
Case Study: AssistAI
AssistAI is a technology startup developing an AI-powered customer-support system for e-commerce platforms. The system includes a chatbot for customers and an AI-assisted dashboard that helps support agents identify suitable resolutions and automate repetitive tasks.
Although the system was initially adopted by several e-commerce clients, recent data show a decline in chatbot usage and customer satisfaction. Support agents also report that the system’s recommendations are not always useful during complex customer interactions. The startup has engaged you to identify the causes of low adoption and recommend improvements.

[AssistAI] Following the analysis in previous question 25, which activity is most appropriate during the initial divergent stage of the Solve phase?

  1. A

    Constructing another ENV model

  2. B

    Conducting silent brainstorming to generate a wide range of possible solutions

  3. C

    Building a functional prototype of the preferred solution

  4. D

    Testing the ten highest-ranked solutions with all existing customers

Show answer

Correct answer

  • B

    Conducting silent brainstorming to generate a wide range of possible solutions

See the whole paperTake it as a mock test

Question 24 of 25 in the IIT Madras BS Design Thinking for Data-Driven App Development (Design Thinking) Quiz 2 paper sat on 16 Aug 2026, in the May 2026 term (Design Thinking For Data- Driven App Development 16 Aug 26). It carries 2 marks.

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