Question 9
You work as a product designer for a company that manufactures mobile phones. The latest model of the phone has been receiving complaints from customers about poor battery life. Your manager has asked you to investigate the issue and come up with a solution. You decide to use Multi-why Analysis and Design Thinking to approach the problem. You ask "Why" questions to identify the root cause of the battery life issue. Which of the following is an example of a "Why" question you might ask?
Why do customers dislike the phone's design?
Why do other phones have better battery life?
Why is the phone's battery draining quickly?
Why is the phone's camera not functioning properly?