Question 17
Describe a scenario where using the "Fly on the Wall" technique in the Empathize Phase might yield more insightful results than conducting direct user interviews.
When dealing with sensitive or personal topics where users may be hesitant to share openly.
In situations where users are highly articulate and able to express their needs clearly.
When a quick, high-level overview of user behaviors is needed for a time- sensitive project.
When working with a small user group with similar characteristics and needs.