Design Thinking End Term: 24 December 2023, Set FDB1 (September 2023 term)

SECTION A
CHOOSE ONE AND ANSWER THE QUESTION ON THE PROVIDED SHEETS ONLY.
I. Read the provided problem statement and assume your customer is in front of you. Begin by empathizing, developing a persona, and mapping out the user journey to identify problems. Analyze by determining the root cause and reasons for addressing the issues. Progress to the Solve phase by fleshing out ideas and creating low-fi wireframes/sketches on paper. Finally, demonstrate how your ideas address the problem and propose improvements.
Instructions:
Step 0: Ensure that you write the problem statement and question number clearly on the answer sheet.
Step 1: Allocate one or two pages to personas, journey maps, and a list of problems.
**Step 2:**Dedicate one page to identifying the root cause.
Step 3: Allocate one page to identify desired results and summarize 2 to 3 'problem questions' to solve.
Step 4: List the ideas in 50 words (not exceeding 5 sentences/ 5 ideas), in one page.
Step 5: Sketch 2-3 wireframes of the product/service/app you will be developing, in one page. Step 6: Summarize how you'll iterate and what you’ll do for customers in the future to improve or expand upon the solution, in one page.
The suggested time for this question is 30 minutes. You may use the given sheets in portrait or landscape mode. Do not exceed more than 8 pages to answer the question.
CHOOSE AND ATTEMPT ONLY ONE QUESTION. Write the problem statement and question number clearly on the answer sheet. The suggested time for this question is 30 minutes. 1. A. Your customer is a hotel industry worker. They face challenges at work as well as in their personal life. There exist worries like managing guest requests efficiently while maintaining service quality. The worker often struggles with multiple tasks, leading to potential errors and delays, affecting customer satisfaction. Also, the work days extend over long hours causing fatigue and physical and mental stress, which have their consequences. OR
1. B.
Stop unwanted subscription fees: It’s hard to keep track of all the products and services that we have subscribed to every month. All we see is money deducted from our accounts, sometimes from services that we don’t need anymore. How can you design a product/ service which helps manage subscriptions?

Which statement accurately describes the main difference between projects and routine operations?

State whether the following statement is true or false:
“Agile methodologies often seek user feedback.”