SPG Quiz 2: 6 August 2023 (May 2023 term)

Read the case study, then answer the given subquestions that follow in about 100-150 words each. Ensure your answers are supported with relevant content from the course and/or suitable examples.
Case: Southwestern Project: Communication Turmoil
Jack asked, “How is the Southwestern project coming along?” Ms. Lee said, “I need to talk to you about that.” “I don’t want to hear any excuses, just get this project done,” Jack yelled to Wei Lee. Ms. Lee said, “Fine. I quit. Do it yourself.” Ms. Lee is the senior project manager and is in charge of completing a customized training program for the firm’s largest client. Jack was hired from the outside just two months ago as vice president of training. Ms. Lee believes that her credentials are more appropriate and impressive than are Jack’s. Ms. Lee expected the job. She has no alternatives lined up. Jack has already earned a reputation for being harsh in a place where people formerly enjoyed working. The particular project in question includes extensive material/course manual preparation as well as classroom sessions. Before the interruption, Ms. Lee was attempting to communicate to Jack that the client had requested a significant variation from what was originally contracted. The good news that Ms. Lee had to share was that the client had agreed to double the fee.

How many rules for effective listening has Jack broken? (Answer in 100-150 words)

Read the case study, then answer the given subquestions that follow in about 100-150 words each. Ensure your answers are supported with relevant content from the course and/or suitable examples.
Case: Southwestern Project: Communication Turmoil
Jack asked, “How is the Southwestern project coming along?” Ms. Lee said, “I need to talk to you about that.” “I don’t want to hear any excuses, just get this project done,” Jack yelled to Wei Lee. Ms. Lee said, “Fine. I quit. Do it yourself.” Ms. Lee is the senior project manager and is in charge of completing a customized training program for the firm’s largest client. Jack was hired from the outside just two months ago as vice president of training. Ms. Lee believes that her credentials are more appropriate and impressive than are Jack’s. Ms. Lee expected the job. She has no alternatives lined up. Jack has already earned a reputation for being harsh in a place where people formerly enjoyed working. The particular project in question includes extensive material/course manual preparation as well as classroom sessions. Before the interruption, Ms. Lee was attempting to communicate to Jack that the client had requested a significant variation from what was originally contracted. The good news that Ms. Lee had to share was that the client had agreed to double the fee.

Can you suggest any alternative actions that would have been consistent with good
communication practices? (Answer in 100-150 words)

Read the case study, then answer the given subquestions that follow in about 100-150 words each. Ensure your answers are supported with relevant content from the course and/or suitable examples.
Case: Southwestern Project: Communication Turmoil
Jack asked, “How is the Southwestern project coming along?” Ms. Lee said, “I need to talk to you about that.” “I don’t want to hear any excuses, just get this project done,” Jack yelled to Wei Lee. Ms. Lee said, “Fine. I quit. Do it yourself.” Ms. Lee is the senior project manager and is in charge of completing a customized training program for the firm’s largest client. Jack was hired from the outside just two months ago as vice president of training. Ms. Lee believes that her credentials are more appropriate and impressive than are Jack’s. Ms. Lee expected the job. She has no alternatives lined up. Jack has already earned a reputation for being harsh in a place where people formerly enjoyed working. The particular project in question includes extensive material/course manual preparation as well as classroom sessions. Before the interruption, Ms. Lee was attempting to communicate to Jack that the client had requested a significant variation from what was originally contracted. The good news that Ms. Lee had to share was that the client had agreed to double the fee.

If you learned that Jack dislikes female professionals, what additional insight does that provide regarding communication difficulties between him and Ms. Lee? What might you suggest to Jack? (Answer in 100-150 words)