SPG Quiz 2: 23 November 2025 (September 2025 term)

[When Every Word Matters: Communicating Layoffs] Which draft should Devika send? Justify your answer using any five of 10 Cs of communication or any other relevant business communication framework. (Answer in about 100 words, 5 marks)

[When Every Word Matters: Communicating Layoffs] Drawing on Devika’s situation and the two drafts, explain how a leader’s tone and authenticity can build or erode trust and morale during high-stakes communication. Structure your analysis using Daniel Goleman’s five components of Emotional Intelligence. (Answer in about 100 words, 5 marks)

[When Every Word Matters: Communicating Layoffs] Suppose you read the CEO’s message and later learn it was fully drafted using generative AI tools.
Imagine you are a “retained employee” at SynapseAI. In the subsequent phase, explain your willingness to engage (e.g. share concerns, ask questions) versus withdraw (e.g. not offer suggestions, not share ideas) within the organization? (Answer in about 100 words, 3 marks)