Question 23
RuralPay: A fintech app for rural merchants introduces QR-based payments. Field tests reveal merchants often hand their phone to customers because of unclear flow ownership.
[RuralPay] The KDT phase that should be strengthened in the next iteration is:
Answer the question based on the scenario given:
Empathize – observe merchants’ current payment context
Solve – generate new monetization ideas
Test – run another usability benchmark
Analyze – document personas only