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Design Thinking for Data-Driven App Development · Quiz 2 · 23 Nov 2025 · September 2025 term

Question 21: EduMate: An ed-tech startup observes that students drop …

Question 21

+2 marksOne correct option

EduMate: An ed-tech startup observes that students drop off during the onboarding process even though instructions are provided. Usability observation reveals that students skip tooltips and become confused at a mandatory course-selection step.
[EduMate] Based on Don Norman’s principles, the most likely design issue is:
Answer the question based on the scenario given:

  1. A

    Poor discoverability of the system status

  2. B

    Low attention span of students

  3. C

    Weak signifiers on action controls

  4. D

    Constraints preventing target customers flow progression

Show answer

Correct answer

  • C

    Weak signifiers on action controls

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Question 21 of 25 in the IIT Madras BS Design Thinking for Data-Driven App Development (Design Thinking) Quiz 2 paper sat on 23 Nov 2025, in the September 2025 term (IIT M DEGREE AN EXAM QDB2 23 Nov 2025 NEW). It carries 2 marks.

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