Design Thinking End Term: 24 December 2023, Set ADB3 (September 2023 term)

Section A (1 x 15 = 15 marks)

CHOOSE ONE AND ANSWER THE QUESTION ON THE PROVIDED SHEETS ONLY.

I. Read the provided problem statement and assume your customer is in front of you. Begin by empathizing, developing a persona, and mapping out the user journey to identify problems. Analyze by determining the root cause and reasons for addressing the issues. Progress to the Solve phase by fleshing out ideas and creating low-fi wireframes/sketches on paper. Finally, demonstrate how your ideas address the problem and propose improvements.

Instructions:
Step 0: Ensure that you write the problem statement and question number clearly on the answer sheet.
Step 1: Allocate one or two pages to personas, journey maps, and a list of problems.
Step 2: Dedicate one page to identifying the root cause.
Step 3: Allocate one page to identify desired results and summarize 2 to 3 'problem questions' to solve.
Step 4: List the ideas in 50 words (not exceeding 5 sentences/ 5 ideas), in one page.
Step 5: Sketch 2-3 wireframes of the product/service/app you will be developing, in one page.
Step 6: Summarize how you'll iterate and what you'll do for customers in the future to improve or expand upon the solution, in one page.

The suggested time for this question is 30 minutes. You may use the given sheets in portrait or landscape mode. Do not exceed more than 8 pages to answer the question.

CHOOSE AND ATTEMPT ONLY ONE QUESTION. Write the problem statement and question number clearly on the answer sheet. The suggested time for this question is 30 minutes.

1. A. Your customer is a healthcare professional working in a bustling urban hospital. They encounter various challenges both professionally and personally. The healthcare worker grapples with balancing patient care amidst increasing demands and limited resources. They often face time constraints, juggling between attending to critical cases and administrative duties, leading to potential lapses in attention and patient care. Moreover, the emotional toll of dealing with high-stress situations and witnessing patient suffering affects their mental well-being. The irregular and long working hours add strain, impacting their personal life and relationships, and causing fatigue and burnout.

OR

1. B.

Design: A single detail view
For: A mindfulness app
To help: Online Degree Students

Which statement accurately describes the main difference between projects and routine operations?

State whether the following statement is true or false:
“Agile methodologies often seek user feedback.”