Question 12
YZI had to select a vendor from the three they had shortlisted. They chose 3 CSFs -quality, brand image and services, in increasing order of importance. Quality had a weightage of 60%, and the rest weightages were equally distributed among other 2 CSFs. A vendor named “Pup” had exceptional quality and brand image, however, the services were moderate. On a scale of 1-5, 1= very poor, 5= exceptional and 3=moderate. What is the final rating of Pup?
4.4
4.5
4.7
4.8
None of these