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Design Thinking for Data-Driven App Development · Quiz 2 · 3 Aug 2025 · May 2025 term

Question 12: According to Don Norman in The Design of Everyday Things…

Question 12

+1 markOne correct option

According to Don Norman in The Design of Everyday Things, what strategic insights from product development are essential for creating market-ready offerings that ensure customer satisfaction and brand value?
1. The quality of customer service, maintenance, and upgrade support throughout the product lifecycle
2. Consideration of environmental impact across manufacturing, distribution, and end-of-life disposal
3. Cross-functional coordination between technical, business, and social teams to align product features with customer expectations
Select the correct option using the codes given below:

  1. A

    1 and 2 only

  2. B

    1 and 3 only

  3. C

    2 and 3 only

  4. D

    1, 2 and 3

Show answer

Correct answer

  • D

    1, 2 and 3

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Question 12 of 25 in the IIT Madras BS Design Thinking for Data-Driven App Development (Design Thinking) Quiz 2 paper sat on 3 Aug 2025, in the May 2025 term (IIT M IMPROVEMENT AN EXAM QIM2 03 Aug 2025). It carries 1 mark.

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