Question 9
Which of the following is a recommended best practice for conducting a user journey mapping?
1. Only include experts with similar viewpoints to ensure consistency. 2. Ask generic, unprepared questions to elicit unfiltered responses. 3. Observe and note the user's physical and emotional experiences during a task.
Select the correct answer using the codes given below.
1 and 3 only
2 and 3 only
3 only
1, 2 and 3