Question 21
Let the random variable represent the number of issues resolved during a customer support call. The probability mass function of is given by
where
. A random sample of five customer ratings is {1, 2, 2, 3, 2}. Based on the above data, answer the given subquestions.
The service policy requires that the average number of issues resolved per call must be at least 1.5. Based on the estimated value of , determine whether this requirement is satisfied.
The requirement is satisfied.
The requirement is not satisfied.