Question 37
Studies show that family physicians that listen well produce better outcomes. Listening improves diagnoses, helps doctors see the context of psychological and social issues affecting patient health, and may even help avoid a lawsuit. What advice would you give about listening?
Modify and speak what the speaker is saying.
Ignore body language because it confuses the verbal message.
Prepare a response before the speaker has finished his remarks to appearengaged.
Ask follow-up questions to confirm your understanding.