Question 37
Complete the telephonic conversation given below with most polite and correct responses. Receptionist: Good morning, Dr. Agarwal's office. How can I help you today?
Patient: Hello, (i) ___________________________________________
Receptionist: Certainly. May I have your name, please?
Patient: Sure, it's .................
Receptionist: (ii)_________________________________
Patient: Sure. My name is Neha Kumar.
Receptionist: Ms. Kumar. Are you a new patient or have you visited Dr. Agarwal before? Patient: (iii)__________________________
Receptionist: Great. When would you like to schedule your appointment?
Patient: (iv)__________________________________
Receptionist: Sure. Your appointment with Dr. Agarwal is scheduled for 10:30 AM tomorrow. Patient: (v)_______________
Based on the above data, answer the given subquestions.
Which among the following is an appropriate response for blank (ii)?
Sorry, buddy, I can't hear you properly. Can you repeat that?
I’m sorry, your voice is breaking. Could you repeat that?
Hey, your voice is going in and out. Mind saying that again?
Hey, your voice is breaking. Speak up!