Question 12
A support assistant answers questions from policy documents that are revised regularly. Answers must reflect the current published policy. Which approach best supports this requirement?
Rely on model memory because retrieved passages may contain conflicting policy versions.
Include every available document in each request so selection cannot ever exclude applicable evidence.
Retrieve relevant current passages, ground the answer in them, and expose citations or uncertainty.
Fine-tune once on the policy collection and treat its answers as permanently current.