Question 16
Based on the given data, answer the subquestions.
On the basis of the information given in Table 1.2.Q, select the correct statement(s) from the following:
Receiving the damaged item is associated with the type of delivery services used.
Receiving the damaged item is not associated with the type of delivery services used.
If the manager of the retailing shop wants to reduce the number of complaints regarding the damaged items received, he should prefer delivery service of type D.
If the manager of the retailing shop wants to reduce the number of complaints regarding the damaged items received, he should prefer delivery service of type B.