Question 19
Consider a software organization developing an online gift shop where customers can place an order to send gifts to their friends and family members staying in the same city. The customers can select from a range of gifts and place an order. After placing the order, the store manager contacts the courier service provider via phone call to collect the item from the physical store and schedule delivery.
Based on the above data, answer the given subquestions.
The developers of the online gift store want to explore the types of gift items to be kept in the catalog. Therefore, they want to gather responses for some specific questions from a large group of people. Which requirement gathering technique would be the most effective for this purpose?
Questionnaires
Interviews
Focus groups and workshops
Documentation