Question 14
An urban hospital struggles with long waiting times in the emergency department, leading to patient dissatisfaction. The hospital administration wants to improve this
experience. Which HMW question should they consider?
How might we implement a faster patient registration system to reduce waiting times?
How might we discourage non-emergency patients from using the emergency department?
How might we increase the number of hospitals in the city to reduce our patient load?
How might we redesign the waiting area to accommodate more patients comfortably?